Frequently Asked Questions

Is everything confidential?

We guarantee that everything will be kept in complete confidentiality. We care about our customers and ensure that all payments are secure and no information about our clients is shared with writers or any other third parties.

Is it legal to use custom writing services?

Absolutely. We are here for you to help you and show the ways how your assignment has to be completed. We never encourage academic dishonesty and all papers we provide can be used for your research and reference only.

Can I pay for the order after approving it?

All services we provide are pre-paid and we will start working on your assignment only after we receive your payment for the order.

Are all papers plagiarism-free?

Yes, we use many checkers to ensure the originality of your paper. We do not sell any pre-written papers and your assignment will be completed personally for you by our writers. We do not tolerate plagiarism and guarantee that all papers are unique. You are welcome to add Plagiarism report to your order to have an official proof that your paper is plagiarism-free.

What are the paper formatting styles?

Most common styles are APA, MLA, Harvard, Chicago/Turabian. However, if you need the writer to use a certain formatting style, you are more than welcome to choose ‘Other’ and specify the format in the paper details.

Can i forward some additional materials to the writers?

After placing the order, you will be able to upload all materials that the writer has to use when working on your order. When on the order page, you will find the ‘Add new file’ button.

How will I receive my paper?

When your paper is completed, it is delivered in a preview mode. It means that you will receive a .jpg image with watermarks for you to check our writer’s work. After approving the order, a .doc/.ppt file will be uploaded to the Files section automatically.

How long will it take to complete my assignment?

It is up to you. You can choose 6 hours or 30 days. Please note that there are certain limitations on the number of pages you can order if you choose a short deadline as we need to ensure the high quality of your paper. All papers will be delivered within the deadline you choose when placing an order. If you choose a 10-days deadline, we guarantee that your paper will be completed within the next 10 days after we receive your payment for the order.

Who is my writer?

We hire skilled and experienced writers from all over the world. However, most our writers are from English-speaking countries as we care for the quality of our papers. You will see the ID of the writer working on your order and you will be able to choose the same writer for your next order with us.

How do I verify my contact information?

We will ask you to verify your contact information right after placing an order with us. We need to make sure that we will be able to reach you in case we need to verify the payment or the writer working on your assignment has some questions about the order.

Why do I have to upload the documents for verification?

We care about your financial safety and have to make sure that all our customers are actual cardholders and they recognize payments made for our services. In some cases, we ask you to upload the documents (pictures of your credit card and ID) to make sure that the card belongs to you and that all information matches data we receive from our payment processors.

What if I don’t like the final paper?

We always make sure that papers are of the highest quality and meet all the instructions you have. However, if you are not satisfied with your paper, you are welcome to send it for a free revision. For more detailed information, please check our Revision Policy.

Can I have my money back if something goes wrong?

Yes, we guarantee that in case you are eligible for a refund according to our Money Back policy, we will transfer the money you have paid for the order back to your credit card. For more detailed information, please check our Credit/Refund Policy.

How do I send the order for revision after I approve the order?

You are welcome to send a message to support team on the order page or contact Customer Support in chat, by email or over the phone. Also, please remember to mention all your revision instructions and make sure that they do not contradict the initial requirements. For more detailed information, please check our Revision Policy.

What if I forgot my password?

It happens with the best of us. If you forgot your password, use the “Password recovery option” to restore it.