Part A: Respond to the following questions in your own words. Your responses should include specific examples and should incorporate concepts and terms from Chapters 3 and 4 in your textbook. Compare and contrast mindful and mindless listening. When is each type of listening appropriate? Design a set of guidelines for evaluating a speakers message but also note when it would be fitting to withhold judgment. Use other resources in addition to your textbook, and cite your sources. Consider each style of listening explained in the text. Suggest scenarios in which each style might be a good choice or a poor choice. Explain your choices. Can you find any relationships between the listening styles introduced in this chapter and the cultural dimensions we read about in Chapter 2? Explain. Define and give examples of the eight types of nonverbal behavior and summarize the importance of each in a specific organization or career field. Do you agree that it is sometimes preferable to select ambiguous language? Is this ethical? How can you determine when it is or is not ethical to use strategically ambiguous language? Describe a nonverbal behavior, and suggest at least three different meanings that could be assigned to that behavior. Which of these meanings is correct? Explain your answer. Next, describe a feeling in words. Finally, show at least three different ways this feeling might be expressed nonverbally. Part B: Using the Internet, find a case study or magazine or newspaper article about a miscommunication in the workplace. Read the article. Then, write 35 paragraphs that address one of the following sets of questions:Using terminology from the triangle of meaning, explain how the miscommunication transpired. What meanings were assigned to the words or behaviors that caused the miscommunication? Were abstract words or phrases used? Which ones? Finally, use suggestions from Chapter 4s section about clarity to recommend strategies to improve the clarity of future interactions.
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